Why Do People Use Legal Zoom?
When it comes time to plan for the future, lots of people these days use services such as Legal Zoom. Why? It's probably not because they feel more comfortable entrusting the security of their loved ones to a piece of software. Instead, most people use software generated forms because of the financial factor. When you go to Legal Zoom, it says in big bold letters "It will cost you X dollars to get your will". There is no ambiguity about how much it should cost, how much it will cost, or how long it will take. By contrast, when people try to get the same questions answered by attorneys, answers are much harder to come by.
How much should it cost to write a will? Where can you find an appropriately priced estates attorney? How long should it take to get your estate planning documents in order? Just try finding answers to those questions online, and you will instantly understand why so many people turn to Legal Zoom.
Is this a good outcome for the bar? Most would say no. Estate planning (writing wills, creating trusts, establishing power of attorney, etc) has traditionally been the province of attorneys, and to a lesser extent, financial planning professionals. Most legal practitioners look negatively upon seeing their bread and butter siphoned off by software companies. But that doesn't have to be the end of the story...